Doubletree By Hilton Hotel Metropolitan - New York City

Location

No tea coffee in the room Room very small No free internet access in the room unhelpful reception staff because when i enquired re internet I was not told that it was free in the lobby no concierge untied to a company trying to sell tickets etc. no general city information

Location

Room too small compared to the other 3 times I've stayed there.

Location

Taxes but no thotels fault

Location

outdated small and not clean room

Location

The room was worn and needed a refresh -- almost everything was broken.

Location

Rudeness of baggage staff.

Price.A Little bit too high for what it offers.

Location

Dirty, smelly rooms, very old , definately not a 4 star, comares to a 2 star motel, very small bathrooms! Bedding is cheap and not comfortable. We asked for a refund but Booked.net and the hotel were pointing finger at each other as to who has to issue a refund and so we couldn't get any refund. Servise is slow. I ordered the crib in advance , so at the check in they told us it was already in the room but it was simply not true. After we waited for 1 hour for them to bring the crib in and we couldn't put our baby to sleep without it and it was 2 am at night. I just don't understand why they why it was not already in the room while I put the request for it when I booked the hotel. Definately will not stay here again .

Staff went out of their way to help you at all times. Room was always clean and perfect facilities available. The atmosphere of the hotel was also a pleasure. Would really recommend this hotel to others.

Excellent location, quick service, helpful staff!

the gym is very hot and the ceiling of the gym is low.

COOKIES....and the rooms were quiet

The rooms was clean and spacious, and the bathroom was very nice. The concierge was outstanding!!!

The hotel is in a great central location, just blocks from Grand Central Station and wonderful shopping. All of the staff members were extremely welcoming and helpful. The rooms were well kept and more spacious than many nyc hotels.

I have to say the only thing I did not like about the hotel were the pillows! All feather, which is not my preference. Aside from that, everything was wonderful.

The location

The hotel reservations officer told us we should have confirmed our reservation directly with them after making our reservations at bookings.com. I told the reservations officer that we booked our March 27-29, 2012 stay as early as November 2011 and that there was no advise whatsoever on the part of bookings.com nor double tree that we were supposed to call double tree directly to confirm our reservations after making our reservations via bookings.com.So, there was a considerable amount of time during our check-in when we felt like we could not be accommodated at all despite having provided the hard copy of the details of our confirmed bookings via bookings.com. May recommend to please add in your procedures to advise international clients making reservations via internet to reconfirm their bookings directly at Double Tree. Thank you.

Can't really understand how it meets the Hilton chain standards: Front desk attitude is really bad, the staff is so indifferent, it is unbelievable. The air-condition function is so complicated and I am a very "tech", I checked in very late, around midnight and the room was freezer, when I couldn't stop the air-condition I called for help and waited, nobody showed up, after a while I was tired and feel asleep and felt frozen. in the morning I called again about it, no one showed up, so I need to call again and yell to get attention. Is it a part of Hilton?